03 Sep 2023

The City of Ekurhuleni will from 1 June 23 update its prepaid electricity meters in a quest to supply uninterrupted electricity to its customers.
The current electricity meters will automatically seize to work by 24 November 2024 owing to a date rollover problem, unless each individual meter is updated. This means residents will no longer be able to load electricity on them after the said deadline.
The Token Identifier (TID) rollover programme that the City is using to update the electricity meters will continue until 24 November 2024.
Tokens that were purchased but not entered before the deadline will be rendered invalid.
To update, when making the first purchase of electricity after the system settings, a client will receive a receipt with three tokens on it that need to be entered in the sequence as printed on the receipt. The update takes about two minutes to process.
This change will affect all prepaid meter customers with 11 digits on it, not only the City of Ekurhuleni prepaid electricity meters.
The process starts in Edenvale and Nigel on 1 June 2023. Dates for other areas will be communicated soon.
For more information about this migration, clients must log on to tidrollover.com or the STS Association website, www.tidrollover.com or call on their nearest customer care centres (CCC).
Customer care centres can also be called on the following numbers.
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011 458 0911
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0860 543 000

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